POWERED BY HOUSELAB
Effective Date: October 2017
HouseLab Media Pty Ltd ("HouseLab") is committed to a transparent and strong privacy practice.
We’ve created this policy to give you information about how we collect, hold, use and disclose information about an identified individual, or an individual who is reasonably identifiable (as defined under "Personal Information" below).
Your privacy is really important to us, so we encourage you to take the time to get to know our practices.
"Effective Date" means the date set forth at the beginning of this document.
"Financial Account Information" means your credit card number, credit card expiration date, and credit card verification code, all with respect to one or more credit cards that you have the lawful right to use, and your bank account number, bank account title, bank name, branch location, and routing number, all with respect to one or more accounts that you have the lawful right to access; provided "Financial Account Information" does not include the last four digits of your credit card number.
"HouseLab Affiliates" means any entity under common control with HouseLab.
"Personal Information" means any information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, telephone number or email address.
"Property" means a residential unit (whether a house, unit, apartment or other abode).
"Property Page" means the online set of web pages, hosted on the Website, that relates to a particular Property.
"Service" means the cloud-based residential construction platform services provided by HouseLab via the Website, and includes the maintenance and operation of Property Pages in relation to each Property.
"User" means an individual who has a User Account (whether that user is a home owner, contractor or professional).
"User Account" means an account registered with the Service and permitting access to the Service, with which is associated a user name and password.
"User Content" means images, comments, and other content, information, and materials that you post to or through the Service.
"Website" means www.houselab.com.au or any other website operated by HouseLab.
HouseLab uses various web analytics tools in the course of rendering its services. These tools enable us to analyse User behavior, compile statistical reports on such usage, and provide related services that help us to enhance user experience on our Website.
We may employ, and/or our third-party tracking utility company may employ, software technology called clear gifs (a.k.a. “Web Beacons”), that help us better manage content on our Website by informing us what content is effective. These gifs (or other tracking technology) may be included in or associated with emails or other communications that you receive from us (or our partners) in order to help us track your response and interests and to deliver you relevant content and services. For example, they may let us know when you take actions based on the emails that we send. We may tie information gathered by clear gifs or other tracking technology to Personal Information.
Our servers may automatically record certain information about how a person uses our Website and Service (we refer to this information as “Log Data”), including both User Account holders and non-account holders. Log Data may include information such as a User’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Website or Service to which a user browsed and the time spent on those pages or features, the frequency with which the Website or Service is used by a user, search terms used by a user, the links on our Website or Service that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyse (and may engage third parties to analyse) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.
HouseLab may also collect Personal Information if you apply for a job or consultancy engagement with HouseLab, are a potential supplier to HouseLab, or a potential investor.
The User of the Services is responsible for the collection, use and disclosure of any information submitted by Users to the Website. HouseLab does not review or monitor any collection, use or disclosure by clients or users of information submitted to, shared or stored in the Website. To the extent permitted by law, and otherwise subject to the terms of any agreement in place between HouseLab and the User, HouseLab bears no responsibility to any User or third party in relation to the collection, use and disclosure of any information stored on the Website.
Generally, the Website may collect and analyse usage and performance information that is not Personal Information, or that HouseLab aggregates or de-identifies so that it is not personally identifiable. From time to time, HouseLab may release this information in the aggregate, e.g., by publishing a report on trends in the usage of its Service or Website.
We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We use commercially reasonable security measures to protect against the loss, misuse, and alteration of your information under our control. Notwithstanding such measures, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from the Website. We also are not responsible for the actions of any third parties to whom you disclose any such information.
HouseLab may send you emails relating to your User Account, notifications and the Service. We will give you the ability to opt out of marketing-related emails by logging in and changing your account settings or by clicking on a link at the bottom of each such email. In some of our communications, we use tracking means, to tell us when an email is opened or a “click-through URL” linked to content on the Website. We track this data to help us measure the effectiveness of our customer communications. You cannot opt out of receiving certain non-marketing emails regarding the Service, and you agree to receive them.
The Service may contain areas where you may be able to publicly post information, communicate with others, submit media content, and/or review goods, services, or vendors, such as discussion boards or blogs. Any information, including Personal Information that you post there, will be public and may be viewed by the public at large, and therefore anyone who accesses such postings will have the ability to read, collect, and further disseminate such information. We have no control over, and take no responsibility for, the use, storage, or dissemination of information posted or otherwise made available on such portions of the Website.
There are also areas on the Website where you will be interacting with others that you have invited to your Property Page. Any information shared in these areas will be deemed public and we will have no control over how this information is used. However the people you invite to your Property Page will only have access to areas where you have provided permissions. You will have control to manage those permissions.
All HouseLab account holders may review, update, correct, or delete the Personal Information in their registration profile by logging into their User Account. You may also contact us directly to accomplish the foregoing or if you have additional requests or questions. However, please note that removing your information may limit our ability to provide the Service to you. We must also retain certain information in order to provide you the Service. If you completely delete all such information, your User Account will be deactivated and you will lose access to the Service. Upon termination of your User Account or your request at any other time, we will take reasonable steps to provide, modify, or delete your Personal Information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law. We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, where the rights of other persons would be violated, or as required by law. We will take reasonable steps to respond to all requests within 30 days. You may close an account, but HouseLab may nevertheless retain your Personal Information so as to protect the business interests of HouseLab, HouseLab Affiliates, vendors, and other users. Those interests include the completion of transactions, maintaining records for financial reporting purposes, complying with our legal obligations, resolving disputes, and enforcing agreements.